Our Delivery Service

Please click the links below for further information about each topic, or scroll down the page as required:

 

CURRENT SCOTLAND DELIVERY DELAYS

Our logistics partners are currently experiencing delivery delays in rural parts of Scotland, please see below for the affected areas:

Post Code District Town County Best Service Level Exceptions
FK18 CALLANDER Perthshire +2 Days +2 Days
FK19 LOCHEARNHEAD Perthshire +2 Days +2 Days
FK20 CRIANLARICH Perthshire +2 Days +2 Days
FK21 KILLIN Perthshire +2 Days +2 Days
KA27 ISLE OF ARRAN N/A +2 Days +2 Days
KA28 ISLE OF CUMBRAE N/A +2 Days +2 Days
PA20 ISLE OF BUTE N/A +2 Days +2 Days
PA21 TIGHNABRUAICH Argyll +1 Day +1 Day
PA22 COLINTRAIVE Argyll +1 Day +1 Day
PA23 DUNOON Argyll +1 Day +1 Day
PA24 CAIRNDOW Argyll +1 Day +1 Day
PA25 CAIRNDOW Argyll +1 Day +1 Day
PA26 CAIRNDOW Argyll +1 Day +1 Day
PA27 CAIRNDOW Argyll +1 Day +1 Day
PA28 CAMPBELTOWN Argyll +1 Day +1 Day
PA29 TARBERT Argyll +1 Day +1 Day
PA30 LOCHGILPHEAD Argyll +1 Day +1 Day
PA31 LOCHGILPHEAD Argyll +1 Day +1 Day
PA32 INVERARAY Argyll +1 Day +1 Day
PA33 DALMALLY Argyll +1 Day +1 Day
PA34 DALMALLY, OBAN Argyll +1 Day +1 Day
PA35 TAYNUILT Argyll +1 Day +1 Day
PA36 BRIDGE OF ORCHY Argyll +1 Day +1 Day
PA37 OBAN Argyll +1 Day +1 Day
PA38 APPIN Argyll +1 Day +1 Day
PA41 ISLE OF GIGHA N/A +4 Days +4 Days
PA42 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA43 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA44 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA45 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA46 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA47 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA48 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA49 ISLE OF ISLAY Isle Of Islay +4 Days +4 Days
PA60 ISLE OF JURA N/A +4 Days +4 Days
PA61 ISLE OF COLONSAY N/A +4 Days +4 Days
PA62 ISLE OF MULL N/A +3 Days +2 Days
PA63 ISLE OF MULL N/A +3 Days +2 Days
PA64 ISLE OF MULL N/A +3 Days +2 Days
PA65 ISLE OF MULL N/A +3 Days +2 Days
PA66 ISLE OF MULL N/A +3 Days +2 Days
PA67 ISLE OF MULL N/A +3 Days +2 Days
PA68 ISLE OF MULL N/A +3 Days +2 Days
PA69 ISLE OF MULL N/A +3 Days +2 Days
PA70 ISLE OF MULL N/A +3 Days +2 Days
PA71 ISLE OF MULL N/A +3 Days +2 Days
PA72 ISLE OF MULL N/A +3 Days +2 Days
PA73 ISLE OF MULL N/A +3 Days +2 Days
PA74 ISLE OF MULL N/A +3 Days +2 Days
PA75 ISLE OF MULL N/A +3 Days +2 Days
PA76 ISLE OF IONA N/A +4 Days +4 Days
PA77 ISLE OF TIREE N/A +4 Days +4 Days
PA78 ISLE OF COLL N/A +4 Days +4 Days

Delivery Cut Off Times

All orders are being dispatched as normal. Unless subject to exclusions, all orders received before 3pm should be delivered the next working day.

ORDER DAY

DELIVERY CUT OFF TIME

DELIVERY DAY*

Monday

3pm

Tuesday

Tuesday

3pm

Wednesday

Wednesday

3pm

Thursday

Thursday

3pm

Friday

Friday

3pm

Monday

Saturday

N/A

Tuesday

Sunday

N/A

Tuesday

Bank Holidays

N/A

Wednesday

*Delivery to non-Industrial Scotland and Northern Ireland can sometimes take slightly longer, although this is dependent upon the exact location.

If we are unable to deliver your order within the above timeframe for any reason, we will contact you to arrange an alternative delivery day. We use overnight carriers, so we are unable to arrange or confirm an exact time of delivery.

Some special or non-stocked items on our website have extended lead-times, which are displayed on the product pages in question.

Whilst every reasonable effort shall be made to keep to a delivery date, we cannot be held liable for any losses, costs, damages, or expenses arising directly or indirectly out of any failure to meet any estimated delivery date.

In the unlikely event of a late delivery, we will be unable to compensate you for any consequential loss, so please do not organise any plant or labour before you have received your materials.

 

Our Courier Partners

As our goods vary in size and weight, we use different carriers depending upon the goods that are ordered. You will be advised of exactly how your order will be delivered in the dispatch email that we send you. You will then be able to track your order as follows:

COURIER

TRACKING OPTIONS

SIGNATURE REQUIRED?

Royal Mail

Via SMS messaging once order has been dispatched

No

DHL

Via SMS messaging once order has been dispatched

Yes

DX Express

Via SMS messaging and email once order has been dispatched - you will be given a 2 hour delivery slot

Yes - safe place option available but will not be insured against loss.

Please note certain EU/ International deliveries via Royal Mail might not be tracked, depending upon the delivery service chosen. Our advisors will discuss the options with you after placing the order.

 

Our Delivery Area

AREA

DELIVERY TIMES

DELIVERY CHARGES

Mainland UK

Next Day Delivery on orders made before 3pm. Exclusions apply.

All orders over £60 (excluding VAT) will be delivered free of charge. Orders under this amount will incur a packing and delivery charge of £5.95 plus VAT

Northern Ireland

Scottish Isles

Scottish Highlands

Isle of Man

Isle of Wight

All orders to be delivered outside of the UK will be dispatched on the next working day, however delivery times may vary according to destination and carrier used.

Varies depending on location, courier used & weight of product. Please contact us for an approximate figure.

EU & International

All orders to be delivered outside of the UK will be dispatched on the next working day, however delivery times may vary according to destination and carrier used.

Varies depending on location, courier used & weight of product. Please contact us for an approximate figure.

Some aerosol and flammable products are excluded from international shipments. Please contact us for further information.

 

Customs, Duties and VAT - EU and International

INTERNATIONAL RESTRICTIONS: Some aerosol and flammable products are excluded from international shipments. Please contact us for further information.

Customs duty is a tax that is determined by the customs authority of your country based on product type, known as commodity, value, weight and dimensions. Customs duty is established by your customs authority.

Please note you will be responsible for paying duty, tariffs and taxes in your country upon receiving your order. Bolts.co.uk do not prepay duties and tariffs.

Customs may inspect your package due to a product name, description, commodity type, and/or value. Customs may also review the value of an item. This could cause delays in the delivery of your package.

A 20% VAT charge is included in the price of each item to abide by UK tax law. You are not required to pay any additional taxes at checkout.

 

Checking and Signing for Orders

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please ensure that you always check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Please check your order for damages as soon as possible and in any event within 48 hours. Please note that we cannot be held responsible for any damaged goods where we have not been notified within 48 hours of goods being received.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please note that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

 

Returns and Refunds

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.