Contact Us

How can I order?

Our online ordering facilities are operational.

You can also contact us by email at [email protected] or call us at 01484 531 787 and we would be happy to help with any enquiries, quotes and custom orders. We are able to source or custom build to your requirements, so please get in touch if you cannot find the items you require on our website.


How fast will I receive my order?

All orders are being dispatched as normal. Orders received before 12 noon are dispatched the same working day.

Our delivery network is currently fully operational and deliveries are being made the next working day. Should there be any foreseeable delays with your order we will contact you as soon as we receive updates from our carriers.

We currently hold good stock of all of our ranges, but should any shortages appear we will be in touch as soon as possible to discuss your options. 


How can I contact you?

If you are looking to contact us regarding a recent order you have placed with us, please reply to your order confirmation email and we will come back to you as soon as possible.

For any sales enquiries, please contact us via email or phone as detailed below.


What are your opening times?

Please note that our customer service and sales office opening times are as follows:

Mon - Fri 7.30am - 4.30pm


Christmas Branch and Phone Lines Opening Hours 

Fri 24th December 7.30am - 4.30pm

Sat 25th December until Mon 3rd January - All branches and phone lines will be closed. Customer services will monitor emails for any emergency order and delivery updates

Tue 4th January 7.30am - 4.30pm


Christmas Dispatch Schedule

Wed 22nd December - Online orders placed before noon will be dispatched before Christmas

Thurs 23rd December - Mon 3rd January - Online orders will be dispatched on 4th January

Tue 4th January - Normal schedule resumes, online orders placed before 1pm will be dispatched same day


What are your contact details?


01484 531 787



[email protected]


Send an Enquiry


Written Enquiries
Fastener House
St Andrews Road